Contact
Talk to a person at Reetle.
No ticket queue, no phone tree, no contact form that swallows your message. One address reaches us, and someone on the team reads it.
Write to us
Orders, pre-orders, the hub, the app, or anything else: it all arrives in the same inbox.
We reply within two business days, Monday to Friday. If you have not heard back by then, send the message again. It is far more likely that we missed it than that we ignored it.
Orders
Writing about an order
Put your order number in the first line. With it we can pull the order up on the first read, instead of writing back to ask.
- Your order number. It looks like RTL-000123 and it sits at the top of your confirmation email.
- The email address you ordered with. We look orders up by that address, so tell us if you are writing from a different one.
- What you want to happen. Change the shipping address, cancel, or check where it is. One line is enough.
Pre-orders
Changed your mind?
You can get a full refund any time before your Reetle ships. Write to us, or reply to your confirmation email, and we will take care of it. You do not owe us a reason.
Once it has shipped, the 30-day return window takes over. The terms are on Returns and warranty.
Before you write
Some of it is already written down
If the question is a common one, the answer is probably on one of these pages, and you will have it faster than we can reply.
- FAQThe questions we get most, about the hub, the app, and the AI.
- Shipping and deliveryZones, costs, and what happens after your order is paid.
- Returns and warrantyThe 30-day return window, refunds, and the 1-year limited warranty.